The Template Atlas
2,564,746 complaint outcomes, written in 232 sentences. This is the complete vocabulary NYC uses to close a 311 ticket - every template, what it really means, and how many New Yorkers received it this year.
Every label was re-examined by a second, adversarial model instructed to overturn the first: 484 upheld · 51 corrected on review · 2 contested (both readings published below).
Got one of these? Decode yours
Paste the closure text from the email or status page the city sent you. We'll tell you what it actually means - and what to do next.
The ticket ended because nobody could get in.
Agency unable to gain access to apartment for inspection.
✓ notarized×39,738
“The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.”
HEAT/HOT WATER
Agency unable to gain access; complainant did not respond to schedule inspection.
✓ notarized×38,955
“An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.”
UNSANITARY CONDITION · PLUMBING · PAINT/PLASTER
Officers unable to gain entry to premises.
✓ notarized×36,183
“The New York City Police Department responded to the complaint but officers were unable to gain entry into the premises. If the problem persists, please contact 311 to create another complaint and ensure that contact information (e.g., buzzer number, phone number, etc.) is available to assist the responding officers in gaining entry to properly investigate the complaint. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
Officers unable to gain entry to premises.
✓ notarized×10,589
“The Police Department responded to the complaint but officers were unable to gain entry into the premises.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
Agency unable to access rooms for inspection; no violations issued.
✓ notarized×3,833
“The Department of Housing Preservation and Development was unable to access the rooms where the following conditions were reported. No violations were issued. The complaint has been closed.”
UNSANITARY CONDITION · PAINT/PLASTER
By the time anyone looked, there was nothing to see.
No evidence of criminal violation observed at that time.
✓ notarized×282,572
“The New York City Police Department responded to the complaint and with the information available observed no evidence of a criminal violation at that time. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
No criminal violation observed upon arrival.
✓ notarized×186,487
“The New York City Police Department responded to the complaint and observed no criminal violation upon their arrival. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
No evidence of violation observed at that time.
✓ notarized×99,692
“The Police Department responded to the complaint and with the information available observed no evidence of the violation at that time.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
Responders arrived, those responsible for condition were gone.
✓ notarized×56,417
“The Police Department responded and upon arrival those responsible for the condition were gone.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
Investigation found no violation at the location.
✓ notarized×34,174
“The Department of Sanitation investigated this complaint and found no violation at the location.”
Dirty Condition · Snow or Ice
Filed with the wrong agency - the complaint dies at the desk.
Observed conditions did not violate housing laws enforced by HPD.
✓ notarized×84,171
“HPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.”
HEAT/HOT WATER · UNSANITARY CONDITION · PLUMBING · PAINT/PLASTER
Complaint does not fall under police jurisdiction.
✓ notarized×3,076
“This complaint does not fall under the Police Department's jurisdiction.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
DEP determined it is an inside condition within private property.
✓ notarized×2,543
“The Department of Environmental Protection investigated this complaint and determined it is an inside condition within the complainant's property.”
Water System
DEP investigated; homeowner resolved a non-city leak.
corrected on review - was resolved×1,666
“The Department of Environmental Protection has investigated this complaint and a leak, not a city issue, has been resolved by homeowner.”
Water System
Condition not under DOT jurisdiction; responsible party notified.
✓ notarized×1,276
“The condition was inspected and determined not to be under Department of Transportation's jurisdiction. The Department of Transportation notified the appropriate responsible party of the complaint.”
Street Condition
Handed to someone else. The trail usually ends here.
Agency referred issue to DEP; condition will be re-inspected.
✓ notarized×13,016
“The Department of Transportation inspected and has requested the Department of Environmental Protection address the issue. The condition will be re-inspected in 60 days.”
Street Condition
Not NYPD jurisdiction; referred to another agency.
✓ notarized×12,807
“Your complaint has been received but does not fall under the jurisdiction of the New York City Police Department. Please contact your local precinct for more information, including which City agency your request was referred to. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
No DSNY violation found; referred to appropriate agency.
✓ notarized×3,341
“The Department of Sanitation investigated this complaint and no DSNY related conditions/violations were observed. Location will be referred to the appropriate agency for further action.”
Dirty Condition · Snow or Ice
Agency referred complaint to appropriate Maintenance Unit for repair.
✓ notarized×2,366
“The Department of Transportation referred this complaint to the appropriate Maintenance Unit for repair.”
Street Condition
Agency referred complaint to Inspections Unit for further action.
✓ notarized×2,336
“The Department of Transportation referred this complaint to the Inspections Unit for further action.”
Street Condition
Received, reviewed, and closed with explicitly no action.
Police determined no action was necessary.
✓ notarized×150,424
“The New York City Police Department responded to the complaint and their investigation determined that police action was not necessary. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
HPD attempted but was unable to complete inspection.
contested - auditor read: other×55,987
“HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.”
HEAT/HOT WATER · UNSANITARY CONDITION · PLUMBING · PAINT/PLASTER
Police determined no action was necessary.
✓ notarized×50,639
“The Police Department responded to the complaint and determined that police action was not necessary.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
Agency inspected; no violations found or issued; complaint closed.
✓ notarized×18,493
“The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.”
HEAT/HOT WATER · UNSANITARY CONDITION · PLUMBING · PAINT/PLASTER
Report used for monitoring; DSNY cannot respond to individual requests.
✓ notarized×15,165
“Your report was submitted and will be used to monitor snow conditions around the City. The Department of Sanitation has a winter storm operation currently underway and cannot respond to individual requests at this time. No further status will be available about your report.”
Snow or Ice
Someone else already reported it - this copy is discarded.
Complaint is a duplicate of an existing report.
✓ notarized×113,826
“This complaint is a duplicate of a building-wide condition already reported by another tenant. The original complaint is still open, and HPD may only need to confirm that the condition exists by inspecting one apartment. If we cannot contact the tenant from the original complaint or get access to that apartment, HPD may attempt to contact the person who filed this complaint to verify the correction of the condition or may conduct an inspection of your unit. You can check HPDONLINE to see if a”
HEAT/HOT WATER · PLUMBING
Complaint is a duplicate of a previously filed complaint.
✓ notarized×38,268
“The Department of Environmental Protection determined that this complaint is a duplicate of a previously filed complaint. The original complaint is being addressed.”
Water System · Noise
Complaint is a duplicate; original complaint is being addressed.
✓ notarized×19,831
“The Department of Transportation determined that this complaint is a duplicate of a previously filed complaint. The original complaint is being addressed.”
Street Condition
Duplicate complaint; another service request exists.
✓ notarized×1,962
“The Department of Sanitation found an open service request already exists for the same location.”
Dirty Condition · Snow or Ice
Duplicate complaint; another service request exists and will be addressed.
✓ notarized×182
“The Department of Sanitation (DSNY) found an open Service Request already exists for the same location. DSNY's system can't accept more than one complaint per address at a time. Your Service Request has been closed. DSNY will address the Service Request that was filed previously. If you filed that Service Request, you can get the status with your Service Request number at nyc.gov/311 or by calling 311. If you didn't file it, you can get the status by calling DSNY at (212) 291-1220.”
Dirty Condition
Not actually an outcome: the text says work is still pending.
Conditions still open; further action or inspection pending.
✓ notarized×36,517
“The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.”
HEAT/HOT WATER · UNSANITARY CONDITION · PLUMBING · PAINT/PLASTER
Agency will provide educational outreach on sanitation procedures.
corrected on review - was resolved×2,995
“The Department of Sanitation will address the situation at the location by providing educational outreach about proper sanitation procedures.”
Dirty Condition · Snow or Ice
DEP inspected; further investigation is required.
✓ notarized×1,474
“The Department of Environmental Protection has inspected your complaint and determined that further investigation is required. More information will be available once the condition is resolved. Please visit nyc.gov/311 or call 311 at a later time to check the status of your complaint.”
Water System · Noise
Street meets resurfacing standards; planned for future seasons (2-3 years).
✓ notarized×1,445
“The Department of Transportation inspected the condition and made the determination that the street meets resurfacing standards and will be planned for either the next or future resurfacing seasons (2 - 3 years). The Department of Transportation works with Community Boards and elected officials to determine resurfacing priority. For specific scheduling information regarding your street, contact your Community Board.”
Street Condition
Street requires maintenance; repair expected within 30 days.
✓ notarized×986
“The Department of Transportation investigated this Service Request and determined this street requires general maintenance. This location has been processed into another system and is expected to be repaired in 30 days.”
Street Condition
Closures too ambiguous to call either way.
Inspection conducted or attempted; results available online.
✓ notarized×33,071
“The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.”
HEAT/HOT WATER · UNSANITARY CONDITION · PLUMBING · PAINT/PLASTER
Complaint reviewed, additional information provided.
✓ notarized×12,123
“The Police Department reviewed your complaint and provided additional information below.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
DEP researched complaint and determined it could be closed.
✓ notarized×7,243
“The Department of Environmental Protection researched this complaint and determined that it could be closed.”
Noise
Agency inspected; violations previously issued for reported conditions.
corrected on review - was resolved×4,781
“The Department of Housing Preservation and Development inspected the following conditions. Violations were previously issued for these conditions. Information about specific violations is available at www.nyc.gov/hpd.”
HEAT/HOT WATER · UNSANITARY CONDITION · PLUMBING · PAINT/PLASTER
Agency investigated and addressed the issue.
corrected on review - was resolved×3,810
“The Department of Sanitation has investigated the complaint and addressed the issue. If the problem persists, call 311 to enter a new complaint. If you are outside of New York City, please call (212) NEW-YORK (212-639-9675).”
Dirty Condition · Snow or Ice
The ones where the text says the problem was actually addressed.
No violation found, condition was corrected.
✓ notarized×291,854
“The New York City Police Department responded to the complaint and their investigation determined that no criminal violation existed. The condition was corrected without the need to issue a summons or effect an arrest. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). Thank you for your attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
Violation found, police issued a summons.
✓ notarized×168,056
“The New York City Police Department responded to the complaint and their investigation determined that a violation of law occurred. Police issued a summons in response to the complaint. Thank you for attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
Police took action to fix the condition.
✓ notarized×121,668
“The Police Department responded to the complaint and took action to fix the condition.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial
HPD inspected and issued violations.
✓ notarized×71,105
“HPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's w”
HEAT/HOT WATER · UNSANITARY CONDITION · PLUMBING · PAINT/PLASTER
Police issued a summons.
✓ notarized×58,499
“The Police Department issued a summons in response to the complaint.”
Illegal Parking · Noise - Residential · Blocked Driveway · Noise - Street/Sidewalk · Abandoned Vehicle · Noise - Commercial